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Customer Care Guidelines

After-Sales & Cancellation Policy

At Gulmohar Health Care Private Limited, we supply critical life-support systems. Our customer policies are formulated to protect patient safety, adhere to clinical quality guidelines, and maintain total transparency.

Cancellation Policy

Pre-Dispatch Guidelines

We understand that medical schedules, budgets, and ward expansions can change. You have the flexibility to cancel your order entirely free of charge at any time before the product is dispatched from our corporate office or regional warehouse.

  • Zero Administrative Fee: No processing, handling, or restocking fees are applied for cancellations made prior to product dispatch.
  • Prompt Reimbursement: Approved refund transactions are initiated back to your original payment channel within 5–7 banking days.
  • Quick Notice: Simply reach out to your Account Executive, call our toll-free support number, or use the interactive ticket form below.
Note: Dispatch occurs once shipping manifests/E-Way details are generated.

Non-Returnable Policy

Post-Shipping / Healthcare Safety Guidelines

In compliance with strict global healthcare standards, clinical safety regulations, and sanitary laws, once clinical products are shipped and dispatched from our office location, they are completely non-returnable and cannot be cancelled.

  • Hygiene & Sterile Integrity: To prevent cross-contamination and guarantee patient safety in ICU wards, medical devices, hardware, sensors, and respiratory accessories cannot be restocked once they exit our controlled storage facility.
  • Irreversible Shipping Status: Once consignment details or transit documentation have been generated, the logistics flow is locked and the shipment can neither be cancelled nor recalled.
  • Biomedical Defect Fallback: If a machine sustains physical damage during transit or shows immediate technical errors, our certified engineering crew will immediately provide onsite resolution, warranty repairs, or component replacements.
Hospital Safety Mandate: All life-support systems are strictly non-returnable post-dispatch.

Our Comprehensive After-Sales Support

Delivering critical medical technology demands continuous excellence. Our massive engineering grid ensures clinical equipment stays calibrated and responsive.

Onsite Handover & Training

Our skilled field engineers conduct onsite installation, physical inspection, circuit calibrations, and deep clinical application training for your ICU medical staff.

OEM Calibrations & Audits

Preventive maintenance, routine flow/pressure inspections, and clinical safety checks are executed inline with global manufacturer guidelines (Hamilton, ResMed, Fresenius).

24/7 ICU Breakdown Response

Because life-support devices are highly critical, our engineers operate round-the-clock with an extensive localized inventory of spare parts to eradicate system downtime.

Request After-Sales Action

Need to notify us of an order cancellation before dispatch, report delivery issues, or schedule emergency biomedical maintenance? Complete this simple intake sheet, and our service desk will verify the request immediately.

Toll-Free Support Line

1800 571 9896

Correspondence Desk

support@gulmoharhealthcare.com