Privacy Policy

At Gulmohar Health Care Private Limited, we are committed to protecting your privacy. This Privacy Policy outlines how your personal information is collected, used, processed, and shared when you visit or make a purchase from gulmoharhealthcare.com (the "Site").

1. Information We Collect

When you visit the Site, register an account, book a demo, or make a purchase, we collect certain information, including:

• Personal Identification Information: Name, email address, phone number, and WhatsApp contact details.
• Billing & Shipping Information: Delivery address, billing address, company name (if applicable), and GST details.
• Payment Information: When you make a purchase, payment details (such as credit/debit card numbers, UPI IDs, or bank details) are processed securely. Note: We do not store sensitive payment card data on our servers.
• Device Information: IP address, browser type, operating system, and tracking via cookies to improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To fulfill and manage orders, including processing payments and arranging for shipping of medical equipment.
• To communicate with you regarding your order, installation, service requests, and warranty support.
• To screen our orders for potential risk or fraud.
• To provide technical support and dispatch our biomedical engineering team when required.

3. Payment Processing & Third-Party Sharing

To provide a secure checkout experience, we share necessary information with trusted third parties:

• Payment Gateways: We use highly secure, PCI-DSS compliant third-party payment gateways to process your payments. They encrypt your payment data during transmission. We do not store your credit card or net banking PINs.
• Logistics Partners: We share your name, phone number, and shipping address with courier and freight companies to deliver your medical equipment safely.
• Legal Compliance: We may share your information to comply with applicable laws, regulations, or lawful requests for information.

4. Data Security

We take data security seriously. We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies

Our Site uses "cookies" to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

6. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.